FAQ
Frequently Asked Questions (FAQ)
1. What kind of jewelry does Arzu Design Collective offer?
We offer high-quality, lightweight, and elegant artificial jewelry inspired by 18-karat Italian designs. Our pieces are perfect for daily wear, special occasions, or gifting.
2. Is your jewelry skin-friendly?
Yes! Our jewelry is made with high-quality materials designed to be gentle on the skin and resistant to tarnishing.
3. How do I place an order?
Placing an order is simple:
1. Browse our collection and select your favorite pieces.
2. Add them to your cart and proceed to checkout.
3. Provide your shipping details and make a payment.
You’ll receive a confirmation email once your order is placed.
4. What payment methods do you accept?
We accept a variety of payment methods, including:
• Credit/Debit Cards
• UPI
• Net Banking
• Wallets (e.g., Paytm, Google Pay)
5. How long does delivery take?
Orders are typically delivered within 3–7 business days of shipping, depending on your location. You’ll receive a tracking number to monitor your shipment.
6. Do you offer free shipping?
Yes, we offer free shipping on orders above Rs. 5000. For orders below this amount, a nominal shipping fee will apply.
7. What is your return and exchange policy?
We accept returns and exchanges only for defective or damaged items. Please contact us within 7 days of receiving your order to initiate the process. For more details, refer to our [Returns and Exchanges Policy](link to the policy).
8. Can I cancel my order?
Orders can be canceled within 24 hours of placement. Once shipped, cancellations are not possible, but you can request a return if eligible.
9. How do I care for my jewelry?
To keep your jewelry looking beautiful:
• Store it in a dry place away from moisture.
• Avoid contact with perfumes, lotions, or harsh chemicals.
• Gently wipe with a soft cloth after use.
10. Do you offer gift wrapping?
Yes, all our products come in elegant packaging, perfect for gifting.
11. Do you ship internationally?
Currently, we only ship within India. We hope to expand to international shipping soon!
12. What if I have additional questions or need help?
We’re here to assist you! Feel free to email us at designarzu@gmail.com
1. What kind of jewelry does Arzu Design Collective offer?
We offer high-quality, lightweight, and elegant artificial jewelry inspired by 18-karat Italian designs. Our pieces are perfect for daily wear, special occasions, or gifting.
2. Is your jewelry skin-friendly?
Yes! Our jewelry is made with high-quality materials designed to be gentle on the skin and resistant to tarnishing.
3. How do I place an order?
Placing an order is simple:
1. Browse our collection and select your favorite pieces.
2. Add them to your cart and proceed to checkout.
3. Provide your shipping details and make a payment.
You’ll receive a confirmation email once your order is placed.
4. What payment methods do you accept?
We accept a variety of payment methods, including:
• Credit/Debit Cards
• UPI
• Net Banking
• Wallets (e.g., Paytm, Google Pay)
5. How long does delivery take?
Orders are typically delivered within 3–7 business days of shipping, depending on your location. You’ll receive a tracking number to monitor your shipment.
6. Do you offer free shipping?
Yes, we offer free shipping on orders above Rs. 5000. For orders below this amount, a nominal shipping fee will apply.
7. What is your return and exchange policy?
We accept returns and exchanges only for defective or damaged items. Please contact us within 7 days of receiving your order to initiate the process. For more details, refer to our [Returns and Exchanges Policy](link to the policy).
8. Can I cancel my order?
Orders can be canceled within 24 hours of placement. Once shipped, cancellations are not possible, but you can request a return if eligible.
9. How do I care for my jewelry?
To keep your jewelry looking beautiful:
• Store it in a dry place away from moisture.
• Avoid contact with perfumes, lotions, or harsh chemicals.
• Gently wipe with a soft cloth after use.
10. Do you offer gift wrapping?
Yes, all our products come in elegant packaging, perfect for gifting.
11. Do you ship internationally?
Currently, we only ship within India. We hope to expand to international shipping soon!
12. What if I have additional questions or need help?
We’re here to assist you! Feel free to email us at designarzu@gmail.com