Cancellation/ Refund Policy
At Arzu Design Collective, we are committed to providing you with a seamless shopping experience. Please read our policy carefully to understand how we handle exchanges, returns, and shipping.
1. Exchanges
• Eligibility for Exchanges:
Exchanges are accepted only for defective or damaged items. To be eligible, the item must be unused, in its original packaging, and accompanied by proof of purchase.
• Exchange Process:
• Email us at designarzu@gmail.com within 7 days of receiving the item.
• Provide your order number and a clear image of the defective product.
• Once approved, we will arrange for the exchange of the same product (subject to availability) or issue store credit.
• Exchange Timeframe:
Exchanges will be processed within 7-10 business days after the returned item is received and inspected.
2. Returns
• Eligibility for Returns:
Returns are accepted only for defective or damaged items. Returns are not accepted for reasons such as dislike of the product or change of mind.
• Return Window:
You must request a return within 7 days of receiving the product.
• How to Request a Return:
• Contact us at [your email address] with your order details and a clear description of the issue.
• Once approved, the product must be shipped back to us in its original condition.
• Refunds for Returns:
Refunds are issued only in the form of store credit or exchange. No cash or payment method refunds are available.
3. Shipping Policy
• Shipping Time:
• Orders are processed within 1-3 business days and shipped thereafter.
• Delivery times may vary based on location, typically between 3-7 business days.
• Shipping Charges:
• Standard Shipping: Free shipping on orders above INR 5000.
• Flat Shipping Fee: A nominal charge applies for orders below INR 5000.
• Tracking Information:
• Once your order is shipped, you will receive a tracking number to monitor its status.
• International Shipping:
At this time, we do not offer international shipping.
Additional Notes
• Non-Exchangeable/Non-Returnable Items:
- Items purchased during a sale or promotional period.
- Products damaged due to improper handling after delivery.
• Shipping Delays:
While we strive to deliver orders promptly, delays due to unforeseen circumstances (weather, courier issues, etc.) may occur. We appreciate your patience.
Contact Us
If you have any questions regarding exchanges, returns, or shipping, feel free to reach out to us at designarzu@gmail.com. We are here to assist you!
1. Exchanges
• Eligibility for Exchanges:
Exchanges are accepted only for defective or damaged items. To be eligible, the item must be unused, in its original packaging, and accompanied by proof of purchase.
• Exchange Process:
• Email us at designarzu@gmail.com within 7 days of receiving the item.
• Provide your order number and a clear image of the defective product.
• Once approved, we will arrange for the exchange of the same product (subject to availability) or issue store credit.
• Exchange Timeframe:
Exchanges will be processed within 7-10 business days after the returned item is received and inspected.
2. Returns
• Eligibility for Returns:
Returns are accepted only for defective or damaged items. Returns are not accepted for reasons such as dislike of the product or change of mind.
• Return Window:
You must request a return within 7 days of receiving the product.
• How to Request a Return:
• Contact us at [your email address] with your order details and a clear description of the issue.
• Once approved, the product must be shipped back to us in its original condition.
• Refunds for Returns:
Refunds are issued only in the form of store credit or exchange. No cash or payment method refunds are available.
3. Shipping Policy
• Shipping Time:
• Orders are processed within 1-3 business days and shipped thereafter.
• Delivery times may vary based on location, typically between 3-7 business days.
• Shipping Charges:
• Standard Shipping: Free shipping on orders above INR 5000.
• Flat Shipping Fee: A nominal charge applies for orders below INR 5000.
• Tracking Information:
• Once your order is shipped, you will receive a tracking number to monitor its status.
• International Shipping:
At this time, we do not offer international shipping.
Additional Notes
• Non-Exchangeable/Non-Returnable Items:
- Items purchased during a sale or promotional period.
- Products damaged due to improper handling after delivery.
• Shipping Delays:
While we strive to deliver orders promptly, delays due to unforeseen circumstances (weather, courier issues, etc.) may occur. We appreciate your patience.
Contact Us
If you have any questions regarding exchanges, returns, or shipping, feel free to reach out to us at designarzu@gmail.com. We are here to assist you!